Bose Soundbar Activation Failed (2024)

FAQs

Why does my Bose product activation fail? ›

Be sure Internet connectivity is not paused or disabled for the necessary devices. Some Internet Service Providers allow you to pause access to the Internet for certain networked devices. If your ISP offers this feature, unpause all devices and try again.

Unplugging the soundbar from power for 30 seconds may correct any minor issues the soundbar may be experiencing. While the soundbar is unplugged, also check the connections at the back of the soundbar to ensure the cables are fully seated.

Here are some steps that you can take to resolve the issue: - Check Your Subscription: Ensure your subscription is active. - Sign in with the Correct Account: Ensure you're signed in with the account you used to buy Office. - Update Your Office Apps: Ensure that Microsoft Word, Excel, or any other app is up-to-date.

Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product. Reboot the Bluetooth® device. Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues.

There may be a problem with the connectors of or wiring within the cable, even if there is no visible damage. Make the same connection with a different High-Speed HDMI cable to resolve the issue and to determine if there is a problem with the original cable.

To enter Recovery mode:

Tap the Microphone Off button a second time.

If the pairing is not working, it is typically because it is being performed incorrectly, or the product may need to be reset, updated, or may not be compatible with the soundbar. Soundbars will only pair to a bluetooth device that plays audio, like a TV, tablet, or phone.

If your product is unable to connect to your wireless router for Internet access: Here are some things to know: Your system must be within the wireless range of your wireless router or connected wireless extenders (if in use). Mobile hotspots are not recommended since they can have limited or inconsistent performance.

Power off your headphones, then press and hold the Power/Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared." Be sure the Bose app is up-to-date. If the Bose app is not the latest version, it might be missing features or improvements.

How do I activate my Bose headphones? ›

Slide the Power/Bluetooth switch to the right and hold for 3 seconds until you hear “Ready to connect” and the status light blinks blue. On your device, enable the Bluetooth feature. The Bluetooth feature is usually found in the Settings menu. Select your headphones from the device list.

If the Bose Connect app cannot find your product, try first connecting your product to the smartphone using the Bluetooth® menu in the smartphone. Once connected, try the app again. For help connecting a smartphone, see Connecting a Bluetooth® device.