The Home Depot Gainesville,TX Store in Gainesville, TX 76240 (2024)

Best Customer Service

Our experience could have been a headache. But it was not! Head Cashier Eric, Forklift driver Bear, PRO Janean, Service Desk DH Nathan ALL were great and helped through the whole process v

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They don’t honor their pricing

Bought flooring 11/2022 & shelf pricing was $32.54/case but wouldn’t sell to me at that price…because the computer says $48.23/case. Liar & deceptive. Fix the shelf pricing if it’s not correct. I bet the shelf still showing the wrong price. They did not cared to honor the price.

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Worst customer service ever. buyer beware buying appliances

Bought a new $4000 LG fridge online. Installers damaged fridge. Damage not apparent till after a few days. Called HD to report. They said you only have 2 days to notice any damage, sorry. HD had 2 guys come out to look.They sent LG to come look. Center flap broken due to right/bottom door hinge bent so far down, hinge pushed it fridge casing and rubbed on the center drawer. HD guys said, yep its damaged, you need to get HD to replace it. LG guy said installer screwed hinge in too tight. Was not repairable. Will need new fridge. All agreed on damage and that HD should stand behind product. I've been on phone/text with HD so many times.Put on hold and after 30 min, call dropped. So much more than what I can fit in this review. Jumping through hoops, told something different every time. All they had to do was bring a replacement and take the damaged one back. Was told on 2 occasions that would send new fridge. After waiting for days with no call, I called back to ask whats up, only to be told, sorry we have no record of that, we cant help you since you didnt call within 48 hours of delivery. On and on and on. They have no idea about Customer service. Still waiting on replacement 2 months later.

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Enough of what I need at a reasonable price

Bad service when it comes to exchanges

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Gainesville is lacking good service

People who work here obviously do not want to help customers and most don’t have any knowledge.

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Amanda

Amanda is an asset to your team! She has a great attitude and is super helpful.

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Great service

I had 4 very sweet and helpful people help me with dissembling an 8 ft Nutcracker floor model Last one to be found all over North Texas and was needed for a gift. They could not have been any nicer to help me with that project. Thank you so very much!!!

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Horrible attitude

I was getting an order made at the Prodesk when a lady manager with long white hair was very rude and had an attitude towards the prodesk girls when they were doing an amazing job helping me and other customers. No way to treat your employees

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Made our Day!

Visited the store, found everything we needed. The three employees with whom we dealt, Reggie, Sofia, and Soto, were FABULOUS in EVERY way!!! HUGE assets to Home Depot! Made our day. And we hope we made theirs a good one!

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Common Problems

Last spring, I went to the garden center twice and the cash registers didn't work. It seems to happen a lot out there. Ofter there is no one in the paint department. I have left there and driven to Sherman to buy paint because I couldn't get anyone to wait on me. Sometimes you can find seomone to cut lumber, sometimes you can't.

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